One of the main motivations for change is the change in customer needs: customers turn increasingly to online and mobile banking and administration instead of traditional, personal administration. Strengthening competition is inevitable; all players offer services representing newer and newer technological innovation.
But it is not just about competition, it is also mandatory to comply with the requirements of the EU Payment Services Directive (PSD2) and the General Data Protection Regulation (GDPR).
The way out strategy is to move customer service to the digital space. In the 21st century, the mass of customers using smartphones at the skill level, desire digitization these days; they wish to sign a contract or start a transaction using the computer, replace paperwork requiring personal appearance so far, sign documents electronically with full legal effect.
This is where NETLOCK can help by means of its qualified services and mature, scalable security and authentication features: